The Lash Studio Terms And Conditions
Right to Refuse Sales
The Lash Studio reserves the right to refuse sales and service to anyone for any reason at any time.
Product Deliveries & Returns
Please note we are unable to ship items without first receiving payment. The Lash Studio aim to deliver products of the highest quality. For same-day dispatch of Express Shipping parcels, please complete online orders prior to 2.00pm AEST Monday to Friday. Order received after this time cannot be guaranteed to be shipped on the same day. We do however aim to ship all orders on the same day received… As we rely on Australia (and overseas) Postal Providers for our product delivery, there are occasionally unexpected delays that are beyond our control. For real-time tracking of your order, please visit http://auspost.com.au/track entering tracking reference provided by (automated) email for dispatched orders. Customers within the USA can track all parcels via USPS online. Please note that in some cases we do not require a signature for delivery of parcels. Once the order has been accepted by Australia Post The Lash Studio is no longer liable for the order. Due to issues of hygiene, The Lash Studio cannot accept returns of product after packaging has been opened. If you decide to return an unopened package, you can be credited with the purchase price, less any freight charges. We request you contact The Lash Studio within seven (7) days of receipt of goods to arrange a return.
Defective Product
If you (the Buyer) determine that products shipped to you are defective, please advise The Lash Studio of this within seven (7) days of receipt by email or telephone. We will normally issue you a return authorisation number and instructions on where to return any defective product. Please note that all products should be returned in their original packaging. The Lash Studio reserves the right to either replace defective product or provide a refund of the purchase price upon receipt of any defective product.
Change of Mind
Please bear in mind that we do not provide refunds for a ‘change of mind’. A credit coupon / voucher code will normally issued that can be redeemed for future use online purchases.
Care of Product
You, as the Buyer, acknowledge that
(a) Exposure of products sold by The Lash Studio to temperature extremes may cause changes in the products and that such changes may make the products unsuitable for use; and
(b) Use of products sold by The Lash Studio must be used with great care by a trained technician to prevent an accidental injury, especially when performing work near an individual’s eye.
Use of Products
Buyer acknowledges, accepts and agrees that:
(a) Use of products sold by The Lash Studio must be used with great care to prevent an accidental injury, especially when performing work near an individual’s eye and
(b) There is associated danger with the application of eyelash extensions that may include injury to a individual’s eye.
Limitation of Liability
To the full extent permitted by law, in no event will The Lash Studio or its directors, officers, owners, employees, independent contractors, suppliers and licensors (The Lash Studio, et al) be liable for any claims, demands, damages, liabilities, suits, attachments, judgments, losses, penalties, fines, settlements, expenses, including court costs and reasonable lawyer’s fees incident thereto; indirect, special, incidental, economic, consequential, exemplary or punitive damages arising out of the use or misuse of products sold by The Lash Studio. Buyer shall indemnify, defend and hold harmless The Lash Studio, et al for all such claims and actions in each case notwithstanding the actual or alleged negligence (whether active or passive, sole or concurrent, simple or gross), strict or statutory, provided that the The Lash Studio liability will be limited to the purchase price of the product to the full extent permitted by law.
Shipping And Payment Information
How Long Will It Take To Get My Package?
All shipments are sent from Newtown NSW 2042 Postcode. To calculate shipping times to your own location visit this link to Australia Post’s Website. Please also use this link to confirm if your postcode is within the Australia Post ‘Guaranteed’ Overnight Delivery Network * before completing your order. For same-day dispatch of Express Shipping parcels, please complete online orders prior to 2.00pm AEST Monday to Friday. Orders received after this time cannot be guaranteed for same-day shipping (although we will do our best to have despatched). For the real-time tracking of your order, please visit https://auspost.com.au/parcels-mail/track.html#/track entering tracking reference provided by automated email once order has been dispatched. Customers within the USA can also track all Standard and Express parcel deliveries via USPS online (allow 24 Hours to update). For all other countries please use your local postal service provider’s website for up-to-date parcel tracking.
What Shipping Methods Are Available?
We normally use Express Overnight Satchels for all Australian Destinations. Parcels should be received by customers before 12.30pm on the next business day. For other shipping options please feel free to contact us. To calculate shipping costs and times to your own location visit https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/.
What Payment Methods Are Accepted?
We accept all major credit cards via our secure PayPal Checkout. We also accept EFT, Cheque and Cash on Collection.
Is Buying On-Line Safe?
Safer than using Facebook…
Do You Ship Internationally?
Absolutely! To calculate relevant shipping costs and times to your own Town & Country, visit https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/.
What Shipping Methods Are Available?
During Online Checkout you can select your preferred shipping options. We normally suggest using Express Overnight Delivery for all Australian Destinations especially during warmer months to ensure products are not exposed to hot/humid/warm conditions. For international orders we normally have 3 shipping options available during checkout – these are Express, Standard or Economy Shipping. For other options please contact us. To calculate shipping costs and times to your own location visit the Australia Post Website.
Orders & Returns
How do I place an Order?
All orders can be made via our online store directly alternatively we can email an Online Invoice to you directly via our accounting system with Payment by Credit Card, EFT and Cash all available. Online Invoices can be paid safely and securely online using encrypted secure payment gateway of PayPal. Customers can use any Credit Card (including Amex) without requiring regsitration of a PayPal Account. Please contact us if you wished to have items invoiced online.
Do I need an account to place an order?
No you don’t… New Customers can easily checkout online as a ‘Guest’ without the need to create a User Account. If you would like to be able to view past orders, download documents or manuals we suggest creating an account during the Checkout process.
Who should I to contact if I have any queries?
If you (the Buyer) determine that products shipped to you are defective, please advise The Lash Studio of this within seven (7) days of receipt by email or telephone. We will normally issue you a return authorisation number & detailed instructions on where and how to return any defective product. Please note that all products should be returned in their original packaging.
How Can I Cancel Or Change My Order?
Please bear in mind that we do not provide refunds for a ‘Change of Mind’. In this instance a credit Coupon or Voucher Code will normally be issued that can then be redeemed for future use with online purchases via our website. For changes & additions to existing orders, please call or email us and we will be more than happy to assist.
How Do I Track My Order?
For real-time tracking of your order, please visit https://auspost.com.au/parcels-mail/track.html#/track entering tracking reference provided by (automated) email from our webstore for all dispatched orders. For domestic orders using Express Post Shipping, your parcel will normally arrive by 12.30pm on the next business day.
How Can I Return a Product?
The Lash Studio reserves the right to either replace defective product or provide a refund of the purchase price upon receipt of any defective product. Due to issues of hygiene, The Lash Studio cannot accept returns of product after packaging has been opened. If you decide to return an unopened package, you can be credited with the purchase price, less any freight charges. We request you contact The Lash Studio within seven (7) days of receipt of goods to arrange a return.