We highly recommend that you carefully review any item descriptions before adding them to your cart and proceeding with ordering. Refunds are not provided where you have simply changed your mind, made an incorrect product selection or that you have simply found the same or similar goods elsewhere.
We are unable to refund or exchange goods for Change of Mind or for errors you have made in your order. A Credit Coupon / Voucher Code will normally issued that can be redeemed for future use with online purchases once a product has been returned We may, at our discretion, allow a return for store credit or exchange product on a case-by-case basis.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 working days.
To be eligible for a return, your item must be unused and in the same condition that you received it. Due to issues of hygiene, The Lash Studio cannot accept returns of product after packaging has been opened. If you decide to return an unopened package, you can be credited with the purchase price, less any freight charges. We request you contact The Lash Studio within seven (7) days of receipt of goods to arrange a return.
Shipping returns
The Lash Studio aim to deliver products of the highest quality. For same-day dispatch of parcels, please complete online orders prior to 1.30pm AEST Monday to Friday. Orders received after this time are not guaranteed to be shipped out same day. Receipt of Express Post Parcels can usually be expected the next business day to all major cities or within 1-2 days for to WA postcodes or remote locations.
As we rely on Australia (and overseas) Postal Providers for our product delivery, there are occasionally unexpected delays that are beyond our control. For real-time tracking of your order, please visit http://auspost.com.au/track entering tracking reference provided on dispatched orders by automated email.
To return your product, you should mail your product to: PO Box 3201 Marrickville Metro NSW 2204. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us for questions related to refunds and returns.